FAQ

Frequently Asked Questions (FAQ)

Find answers to the most common questions about shopping at camvora. If you can't find what you're looking for, our customer support team is happy to assist you during business hours.

1. Shipping & Delivery

  • How much does shipping cost?

    Shipping is FREE for all orders within the United Kingdom. There are no hidden fees at checkout.

  • Where do you ship?

    We currently ship exclusively within the United Kingdom. We do not ship to P.O. boxes, APO, FPO, or DPO addresses.

  • How long will it take to receive my order?

    • Handling Time: 1–2 Business Days (Monday – Friday)

    • Transit Time: 3–4 Business Days (Monday – Friday)

    • Total Estimated Delivery: 4–6 Business Days.

  • How can I track my order?

    Once your item is dispatched, you will receive an email containing your tracking number and a direct link to the carrier’s portal (Royal Mail, FedEx, UPS, or DHL).

2. Returns & Refunds

  • What is your return policy?

    We offer a 60-day return window from the date of delivery. Products must be unused, in their original condition, and in their original packaging with all included caps and accessories.

  • Are there any return fees?

    No. Return shipping is FREE when using our prepaid return label, and we charge £0 restocking fees.

  • Can I return my item in person?

    Yes. You can return items by mail or in person at our business address: 134 WHEELWRIGHT ROAD, BIRMINGHAM, B24 8EY, United Kingdom. Please bring your order confirmation email.

  • My item arrived damaged or defective. What should I do?

    If your product arrives damaged or defective, please contact contact@camvora.site within 7 days of delivery with your order number and clear photos of the issue. We will arrange a free replacement or issue a full refund immediately.

3. Products & Compatibility

  • What types of products do you sell?

    We specialize in high-precision camera lens mount adapters, optical speed boosters, and related camera gear accessories designed for cross-system lens compatibility.

  • Do your adapters support autofocus and electronic control?

    Most of our electronic adapters feature built-in gold-plated contacts that support high-speed autofocus (CDAF/PDAF), aperture adjustment, and EXIF signal transmission. Please refer to each specific product listing for detailed camera-lens compatibility.

  • Can I update the firmware on my lens adapter?

    Yes. Our electronic adapters come equipped with a built-in USB port to allow firmware updates, ensuring optimal performance with newly released camera bodies and lenses.

4. Payments & Security

  • What payment methods do you accept?

    We accept major credit and debit cards (Visa, Mastercard, Maestro, American Express) and other secure payment methods shown at checkout.

  • Is my payment secure?

    Yes. Our store is protected by 256-bit SSL/TLS encryption protocols, and all payments are processed through certified, PCI-compliant payment gateways. We never store your full card details.

  • When will my card be charged?

    Your payment is processed immediately upon order confirmation to ensure your order enters processing and fulfillment without delay.

Still Have Questions?

  • Trade Name: camvora

  • Address: 134 WHEELWRIGHT ROAD, BIRMINGHAM, B24 8EY, United Kingdom

  • Email: contact@camvora.site

  • Phone: +447806994426

  • Support Hours:

    • Monday – Friday: 9:00 AM – 6:00 PM (GMT)

    • Saturday: 10:00 AM – 4:00 PM (GMT)

    • Sunday: Closed

  • (We respond to all email inquiries within 24 business hours.)