Refund policy

Last Updated: October 27, 2026

At camvora, your satisfaction is our priority. If you are not completely satisfied with your purchase, our returns and refunds procedure is outlined below:

Countries Covered

We accept returns and exchanges exclusively within the United Kingdom.

Return & Exchange Eligibility

  • Product Condition: Returns are accepted for both defective and non-defective items.

  • Requirements: Items (such as lens mounts, camera adapters, and accessories) must be returned unused, undamaged, and inside their original packaging with all included caps, cables, and documentation.

  • Return Window: Return requests must be submitted within 60 days following delivery.

How to Return an Item

  • By Mail: Contact our support team at contact@camvora.site to initiate your return. You will receive a prepaid return shipping label via email to download and print.

  • In-Person / Office Return: You may return items directly to our business address at:

    134 WHEELWRIGHT ROAD, BIRMINGHAM, B24 8EY, United Kingdom

    Please bring the original product, all included accessories, and your order confirmation receipt.

Return Fees & Shipping Costs

  • Return Shipping: Return shipping is FREE for all domestic returns within the UK when using our provided prepaid return label.

  • Restocking Fees: There are no restocking fees (£0).

Refunds

  • Inspection & Processing: Once your return arrives and undergoes technical inspection, your refund will be processed within 7 business days.

  • Payment Method: Refunds will be credited to the original payment method used during checkout. Financial institutions may require additional business days to post the transaction.

Damaged, Defective, or Incorrect Items

If your item arrives defective, damaged during transit, or incorrect, contact us within 7 days of delivery at contact@camvora.site with your order reference number and clear photographs or videos showing the issue. We will issue a replacement or a complete refund at no additional cost.

Order Cancellations and Amendments

Order cancellations or modifications can only be requested within 24 hours of placement. Beyond this window, orders transition into handling and dispatch and cannot be altered.

Quick Reference Table (Google Merchant Center)

Requirement Policy Detail
Return Window 60 Days
Restocking Fee No Fee (£0)
Return Method By Mail & In-Person / Office
Refund Processing Time 7 Business Days
Return Shipping Cost Free (Prepaid Label Provided)
Defective Return Label Download / Print (Prepaid)
Item Condition New / Unused in Original Packaging

Contact Us

  • Trade Name: camvora

  • Address: 134 WHEELWRIGHT ROAD, BIRMINGHAM, B24 8EY, United Kingdom

  • Email: contact@camvora.site

  • Phone: +447806994426

  • Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (GMT) | Saturday: 10:00 AM – 4:00 PM (GMT) | Sunday: Closed

  • Response Time: We respond to all email inquiries within 24 business hours.